The Client
Trading since 1966 Sell & Parker Metal Recycling Services is an Australian owned and operated private company. They are buyers and sellers of all grades and all quantities of Ferrous and Non-Ferrous metals. With over 200 hundred employees, they have yards at Blacktown, Banksmeadow, Ingleburn, Coffs Harbour, Nowra and Newcastle, stretching all the way to Port Hedland in WA and Darwin in the NT.
Sell and Parker’s WHS & Workers Compensation Manager – Jean Sun, first contacted Conserve back in March 2014 looking for an automated contractor compliance system to provide a framework for the management of their subcontractors across multiple states and territories.
Challenge
Managing contractor compliance proved to be the challenge for Sell & Parker. With sub-contractors driving heavy vehicles to and from yards in close proximity to workers. Given the nature of the business, the process for induction was very time consuming and unreliable as they relied solely on a face to face process. In addition, the collection, verification and filing of worker and contractor documentation became more complicated as the business grew.
Sell and Parker realised they needed:
- An easily accessible (from all sites and yards across the country) platform for contractor compliance.
- A process that not only pre-qualifies contractors to strict standards (Sell & Parker ‘Validation Criteria’) but also ensures ongoing currency of all contactor compliance requirements
- A process that complies with the appropriate due diligence provisions for Company Directors in the current WHS legislation.
- The ability to induct contractors before site arrival ensuring the safety culture as well as policies and procedures are being communicated effectively and in a standardized manner
- A scalable solution that can easily cater for a growing contractor fleet
Our Solution
Sell and Parker first implemented Conserve in April of 2014, in order to address the challenge of managing contractor compliance and inductions. Previously their process was ineffective and time-consuming involving only onsite face to face inductions with the manual collection and filing of the related contractor documents and licenses. An extensive review of the solutions on the market showed that Conserve was the most affordable, efficient, and user-friendly platform available
Implementing Conserve has provided Sell & Parker a structured approach for the management of contractor compliance, as well as the ability to partially induct workers prior to site arrival ensuring that policies, procedures, code of conduct, on-site rules etc were being communicated effectively and consistently across all sites in Australia.
The Outcome
Sell & Parker now induct contractors and collect contractor compliance documents online such as licenses and insurances. Retrieval of contractor and inductee data is able to be accessed via the online system or by using the Conserve App when out on site for immediate on the spot checking of contractors. With the implementation of a more robust system, Sell & Parker is now confident that their legislative compliance obligations are being met. The online database is fully supporting the organisation’s policies and procedures and provides management with excellent transparency of all data.
75% Contractor Compliance across the organisation and progressively heading towards 100% compliance
Effective induction of all contractors across multiple sites
Average time for a new contractor to achieve compliance has been drastically reduced
A consistent approach to contractor compliance management across the entire business
Better visibility and stronger reporting on contractor performance
Assurance that we meet our legislative obligations in relation to our contractors
What our clients say
“It is essential for our organisation that the contractors we engage have the appropriate insurances, qualifications and safety systems. Conserve™ allows us to ensure this.”
“BNG Conserve™ has helped to meet our need of improving contractor management, improved efficiency and improved safety systems to meet AS4801.”
“Conserve has allowed us to optimise our contractor management processes, by providing an always available system that effectively prequalifies our contractors and suppliers and ensures they remain compliant during the period of their engagement.”
Mark Hutchings, Group WHS & Workers’ Compensation Manager – Sell and Parker
“Carmen & Alex were very helpful and supportive on helping d &a Irrigation getting all the required documents together for Certification. Really appreciate the support. Thanks Ladies”
“It’s been an absolute pleasure to work with you during our setup and maintenance of staff onto BNG contractor services database. I’ve really appreciated your assistance and efficiency”
“BNG Conserve™ consistently delivers our business with management tools & resources which provide our clients with the assurance that our legal obligations are being met and maintained at a level that would impress any of the ASX 100 companies.”
“I have been very satisfied with the service provided by BNG Conserve™ and would recommend it to any company, big or small, to keep on top of all the insurances, paperwork etc required to run a business.
Thank you for your service.”
See why Conserve is best at protecting every worker at every site
In a highly competitive market place, a pool of well qualified, experienced, reliable and legislatively compliant contractors are an extremely valuable asset to any business.